Common Answers and Questions
Take the time to read our F.A.Q section. In case you want to contact directly you may do from our Contact Us form
What types of rooms are available in the resort?
The hotel has seven room categories: Superior, Deluxe, Deluxe Pool Views, Grand Deluxe, Deluxe Family, Junior Suites and One Bedroom Suites. All room categories can be booked through our website except our Superior rooms.
Are your hotel rates per room or per person?
The rates charged are per room although the cost may differ slightly for single, double and triple occupancy..
Does my room reservation require any guarantee?
All room reservations require a credit card guarantee.
How do I cancel my hotel reservation without a charge?
To cancel your booking without incurring any charge, please contact the Reservations Department at least one day prior to your arrival. You will then be given a cancellation number. Please note that you must be booked on a ’Flexible’ rate type as ’Advance Pre-Paid’ rates are non-refundable
How many people can stay in one room?
Each guest room can accommodate a maximum of three people. Please note that the third bed will be a rollaway bed. .
Do you offer discounts for a group booking?
For details of the group rates, please contact the Sales Department.
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